Merchant Partner Legal Contract

Seller Marketplace Agreement

Applicable to all boutique owners, manufacturers, and merchants onboarding onto Navya Collection.

10% Platform Commission

Standard marketplace service fee (+ 18% GST on commission) upon successful delivery.

Weekly T+7 Payouts

Direct NEFT/RTGS bank transfer to your verified account 7 days post-delivery.

Doorstep Courier Pickup

Integrated Shiprocket courier pickup from your shop address across India.

1. Seller Onboarding, KYC & Documentation

To operate a storefront on Navya Collection, the merchant must provide:

Valid Business PAN (or Proprietor PAN).
GSTIN Registration certificate (or official declaration of exemption under ₹40 Lakh intra-state limit).
Cancelled cheque / verified bank account details with matching legal entity name for weekly payouts.
Physical shop pickup address with contact person and mobile number for Shiprocket AWB manifest creation.

2. Invoicing, Commission & Tax Deductions (GST TCS & TDS 194-O)

In accordance with Indian tax statutes and Section 52 of the CGST Act (amended via Notification 15/2024) & Section 194-O of the Income Tax Act:

Product Tax Invoice (Seller → Buyer): The seller issues the retail tax invoice for apparel goods (charging 5% GST for items < ₹1,000 and 12% GST for items ≥ ₹1,000).

Commission Invoice (Navya → Seller): Navya Collection issues a monthly service invoice for the 10% platform fee + 18% GST on the service fee.

GST TCS (Section 52): 0.5% GST TCS is deducted on net taxable sales and deposited in GSTR-8 for seller input credit.

Income Tax TDS (Section 194-O): 0.1% TDS is deducted on gross sales amount (with statutory exemption for individual sellers under ₹5 Lakh annual turnover with PAN).

3. Order Fulfillment, Dispatch SLA & Inventory Rules

24-Hour Confirmation Window: The seller must accept orders and verify physical stock availability within 24 hours of placement to prevent out-of-stock overselling.
Packaging Standard: Apparel must be packaged securely in tamper-evident polybags or boxes with clear printed AWB shipping labels affixed.
Authenticity Guarantee: Sellers warrant that all fabrics, lehengas, sarees, and garments are 100% genuine and match the product photos and description accurately. Counterfeit items result in immediate merchant ban and forfeiture of pending balances.

4. Returns, Exchanges & Reverse Shipping Costs

If a customer initiates a return within the 7-day window due to size exchange, defective stitching, or damaged fabric, reverse pickup will be routed back to the seller's warehouse. In case of seller-fault returns (wrong item/damaged piece dispatched), return courier freight is borne by the seller.

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